Return Policy
Our commitment to you…
At Wilson & Son Jewelers, it is with great pride and integrity that we exceed our customers’ expectation in service, selection and value. Our commitment is to offer knowledgeable, friendly service and provide the finest quality jewelry the best price.
Returns: We want you to be happy with your purchase, so if for any reason you are not satisfied, you can return within 30 days of purchase, any item, unless marked “final sale,” without custom engraving or sizing when accompanied with sales slip. The returned merchandise must be unused and unworn, in original condition, and, where applicable, in original gift box with all warranty cards and instruction books intact and undamaged. Purchase price may be applied toward store credit or merchandise exchange or refund. Refunds will be credited in the same form as they were paid*. Cash purchases will be credited with a check. Please note all items are subject to inspection prior to refund being issued.
Special Orders: Special orders are not returnable. A special order constitutes any jewelry or watch ordered, custom made, or altered at the customers’ request.
Servicing and Cleaning: We will clean your jewelry purchased from Wilson & Son, Ltd and check the settings free of charge for life. We recommend this be done at least twice a year.
Colored Gemstone Enhancement Disclosure: Purchasers of colored gemstones should be aware that natural gemstones are processed from the time they are extracted from the earth by one or more traditionally accepted trade practices. All colored gemstones have most likely been subjected to a stable and possibly undetectable enhancement process. All relevant information will be readily provided to the best of our knowledge. Prevailing market values are based on these universally practiced and accepted processes by the gem and jewelry trade.
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